FAQs

Delivery

How much does delivery cost?

We offer a complimentary one-man local delivery service on selected large or palletised items within an 8-mile radius of our BH12 4PE warehouse. Deliveries are made using our own vehicle, providing a reliable and personal service. Selected smaller items also qualify for free UK delivery on orders over £65 ex VAT. Delivery charges for all other products, and for deliveries outside our local area, are calculated at checkout based on the size and type of delivery (parcel, pallet or van). Please note that not all products qualify for free UK delivery.

How long does delivery take?

Order by 11am on a working day and your item is typically dispatched the same day, with parcel and pallet deliveries arriving within 1–2 working days. Local van deliveries are arranged with you directly. We will confirm your delivery date when your order is processed.

Do you deliver nationwide?

Yes, we deliver across the UK by parcel, pallet or van. Smaller items go by courier; larger items go by pallet or on our own van. Rates are calculated at checkout.

Returns & Refunds

What is your returns policy?

We sell to businesses. The Consumer Contracts Regulations 2013 do not apply to business orders, so there is no automatic right to cancel. Pre-dispatch cancellations may be considered at our discretion and a restocking or administration fee may apply. Used equipment carries a 14-day faulty-returns window from delivery. New equipment is covered by the manufacturer's warranty stated on the listing. All appliances must be installed by a qualified catering engineer. Please see our full Refund Policy for details.

How do I return a faulty used item?

Contact us within 14 days of receiving your used item, quoting your order number. We will provide return instructions and arrange a refund or replacement once the item is received and inspected.

Warranty

Do your products come with a warranty?

Used products are covered by our 14-day returns policy for faults. New products carry the manufacturer's warranty — the length varies by product and brand. Warranty details are included with each product listing where applicable.

Does the warranty cover installation issues?

All commercial catering equipment must be installed by a qualified catering engineer. Damage caused by incorrect installation is not covered under warranty or our returns policy.

Payment & Finance

What payment methods do you accept?

Online, we accept all major credit and debit cards. In our warehouse, we also accept BACS payment and cash.

Do you offer finance?

Yes, we offer finance options through iwoca Pay for business customers, available on orders over £150. You can apply at checkout for eligible orders. Finance is subject to approval and terms and conditions apply.

Is it safe to pay online?

Yes. All card payments are processed securely by our payment provider — we never store your card details on our servers.

Products

Are your products new or used?

We sell both new and used commercial catering equipment. Each product listing clearly states the condition — look for the condition badge on the product page.

Can I visit your warehouse?

Yes, you are welcome to visit our warehouse at Unit 12, Chalwyn Industrial Estate, Poole, Dorset, BH12 4PE. We're open Monday to Friday (except bank holidays), 9am to 4pm. Free on-site parking and disabled access.

Can I reserve an item?

We cannot hold items unless a deposit or full payment has been received. Used equipment sells quickly, so we recommend purchasing promptly to avoid disappointment.

Contact

How can I get in touch?

You can reach us by email at info@nationwidecatering.co.uk, by phone on 01202 096447, by WhatsApp on 07502 907459 (no voice calls), or by visiting our warehouse. See our Contact page for full details.