Terms of Service
At a glance
Legal entity: Nationwide Catering Equipment Ltd (Company No. 13212308, VAT No. GB 382965060), trading as Nationwide Catering Equipment. Registered address: Unit 12, Chalwyn Industrial Estate, Poole, Dorset, BH12 4PE.
Refund & returns policy: Our full Refund Policy governs cancellations, returns and refunds. As a business-to-business retailer, the Consumer Contracts Regulations 2013 do not apply; pre-dispatch cancellations may be considered at our discretion. Used equipment is sold with a 14-day faulty-returns window. The Refund Policy forms part of these Terms by reference.
Privacy policy: Personal data we collect through this site is governed by our Privacy Policy, which forms part of these Terms by reference.
These Terms and Conditions apply to all purchases from Nationwide Catering Equipment Ltd (Company No. 13212308, VAT No. GB 382965060), trading as Nationwide Catering Equipment, from its registered address at Unit 12, Chalwyn Industrial Estate, Poole, Dorset, BH12 4PE.
This document is our Terms and Conditions. Our separate policies are published on the same site and form part of these Terms by reference:
- Privacy Policy — how we collect and use your personal information.
- Refund Policy — your cancellation, returns and refund rights.
- Shipping Policy — delivery times, costs and coverage.
Payments
In warehouse we accept payments via all major credit and debit cards, BACS payment or cash.
Website purchases can be paid with all major credit and debit cards.
Used Item Returns Policy
Our used products are sold with a 14 days returns policy for faults within this period.
Please refer to our Terms and Conditions below.
Warranty (If Applicable)
On new equipment the manufacturers’ warranty can be 12 to 36 months and the level of cover may vary according to the manufacturer’s policy. Warranty information will always be stated on the advert. All new equipment is serial controlled. Many parts only warranties will be 'return to base', meaning the cost of returning the item to the manufacturer lies with the buyer.
Any queries with regards to warranties- please enquire directly.
For used equipment no warranty is offered but the 14 days returns policy applies, see T&C's below.
For Ex-Demonstration equipment no warranty is offered, however the returns policy is extended to 30 days. If applicable this will be stated on the advert.
Please see the items label or online advert which will specify the returns policy or warranty offered.
All warranties offered are the liability of the manufacturer and are not supplied by Nationwide Catering Equipment Ltd.
Terms and Conditions
Our used products are sold with a 14 days returns policy for faults within this period.
The 14 day returns policy commences from the date of collection or delivery.
The item must be returned within the 14 day period, at the buyers cost and in the same condition as it was sold.
Items purchased which are supplied and fulfilled directly from the manufacturer- as specified in the items description, are special order items and are strictly non-returnable and non-refundable. By placing an order for such items, the customer acknowledges and agrees that these products are excluded from our standard returns policy, except in cases where the item is received damaged (and reported within the time frame-as per our terms and conditions).
All new & used appliances must be installed by a qualified catering engineer or the returns policy will become null and void. Proof of installation from a qualified catering engineer may be requested, typically an engineers report and invoice.
All information provided on our adverts such as models, dimensions, quoted RRP's etc is accurate to the best of our knowledge but are intended as a guide only.